Frequently Asked Questions
The questions we are asked most often about earning, redeeming and managing your membership.
Last updated: 3 September 2026
1What is ExtraMiles?
ExtraMiles is a UAE loyalty programme that turns everyday spending into miles. You earn on bookings made through our travel partners and on purchases with merchants in our network, then redeem those miles for travel and lifestyle rewards.
2How do I join?
Create an account with your email address and mobile number, confirm the one-time passcode we send you, and complete your profile. Membership is free.
3How do I earn miles?
Book through a partner platform from the ExtraMiles site or app, or pay at a partner merchant with a card linked to your membership.
- Hotels and stays — Booking.com and Agoda.
- Flights and multi-search — KAYAK.
- Car rental — Rentalcars.com.
- Merchant network — partners across the UAE.
4When do miles appear in my account?
Miles are credited once the partner confirms the transaction. For travel bookings that is usually after the stay or trip is completed, so allow up to a few weeks from your travel date.
5Do my miles expire?
Miles remain valid while your account is active. Full details of validity and forfeiture are set out in the Terms & Conditions.
6How do I redeem my miles?
Open your dashboard, choose a reward, and confirm. The miles are deducted at the point of redemption and the reward is issued to the email address on your account.
7What are membership tiers?
Tiers reflect your activity in the programme and unlock faster earning and additional benefits. You can see your current tier and what the next one requires on your dashboard.
8I did not receive my one-time passcode
Check your spam folder, confirm the email address on your account is correct, then use the resend link on the verification screen. If it still does not arrive, contact us and we will verify your account manually.
9How do I become a partner?
Businesses can apply through the partner portal. Once approved you can publish offers to ExtraMiles members and reach customers near your location.
10How do I close my account?
Write to us from the email address registered to your account and we will close it. Closing an account forfeits any unredeemed miles, so redeem what you can beforehand.